Terms Of Service – Suitability

Suitability Tailored Suits Pty, a company duly registered within the Republic of South Africa in accordance with the Companies Act 71 of 2008. Suitability adheres to the Consumer Protection Act 68 of 2008 (CPA), the Protection of Personal Information Act 4 of 2013 (POPI), and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), including all amendments and regulations thereto.

Suitability provides an online store for the sale and supply of bespoke clothing and accessories to retail customers.

USE OF THE WEBSITE AND ONLINE STORE

Your use, access, and interaction with the Suitability website or online store are subject to and governed by the terms and conditions set out below.

Should you not agree to any of the terms contained below, you are to immediately cease using the website or online store, as your continued usage constitutes acceptance of all the terms and conditions set out below.

DEFINITIONS AND INTERPRETATION

In this Agreement, unless the context otherwise requires, the following definitions shall apply:

Agreement means this agreement between Suitability and the Consumer.
Business Day means any day (other than Saturday or Sunday) on which clearing banks are open for business in South Africa.
Consumer means a Consumer in terms of the Consumer Protection Act 68 of 2008.
The Consumer Protection Act means the Consumer Protection Act 68 of 2008 (the “CPA”).
The Protection of Personal Information Act of 2013 means the Protection of Personal Information Act of 2013 (the “POPI”).
Privacy Policy means the Privacy Policy available on Suitability’s website or online store which the Consumer or Retailer assents to.
Shopping Cart means any goods selected by the Consumer, Retailer, or User, which once selected form part of the User’s order. The shopping cart serves merely as an online item placeholder for goods prior to the transaction being finalized. Suitability reserves the right to remove, modify, or otherwise change the items available in the shopping cart at any time.
Checking Out/Check Out means any goods selected by the Consumer which are then confirmed and accepted by the User, completing the transaction.
Contract means the completion of an order and commencement of a legally binding agreement between Suitability and the Consumer.
Order means a purchase completed or submitted via Suitability’s website or online store.
You/Your means the Consumer or User of the Suitability website or online store.
User means any natural person who uses or transacts on the Suitability website or online store.
Website or Online Store means the Suitability website and online store hosted on https://suitability.co.za/, including its official social media accounts, mobile websites, and mobile applications.

FORMATION OF A LEGALLY BINDING CONTRACT

Suitability offers goods or services via its website and online store, which may be purchased by consumers through electronic or other transaction methods. Upon registering on Suitability’s website or online store, the Consumer may place an order for the purchase of goods, constituting a valid acceptance of the offer and forming a legally binding Agreement of Sale.

The sale is completed and in effect once the Consumer has completed and submitted an electronic order and completed the “Check Out” process for items in the User’s “Shopping Cart.” Upon completing the online sale, payment via one of the available transaction options becomes immediately due, owing, and payable, including any applicable taxes and delivery charges. The Consumer or User warrants, by use and continued use of Suitability’s services, that he/she is over 18 years old and possesses the necessary consent and faculties to transact with Suitability.

RESPONSIBILITY

Suitability takes responsibility for all aspects relating to the transaction, including the sale of goods and services, customer service and support, dispute resolution, and delivery of goods.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

ACCEPTED PAYMENT METHODS

Suitability reserves the right to obtain validation of the User’s payment details before the delivery of goods. Once payment has been made for an order, the order remains valid as an offer until Suitability issues a confirmation of order or notice revoking the order.

All goods remain the sole property of Suitability until payment has been made in full by the User. Payment can be made via Visa and MasterCard (PayFast) or via EFT, following the outlined process.

DELIVERY POLICY

Suitability currently delivers within South Africa and selected countries in Africa. Please contact https://suitability.co.za/ to enquire about deliveries outside of South Africa. Suitability will endeavor to deliver all orders within 7 working days in South Africa. However, external factors may affect delivery times.

Suitability shall not be liable for losses or damages arising from late deliveries. During promotions, delivery times may extend to 10-15 working days.

AVAILABILITY AND SUPPLY OF GOODS

Suitability shall endeavor to supply goods in good condition, safe, and fit for purpose as contemplated in Section 55 of the CPA. However, Suitability makes no warranties regarding goods sourced from external suppliers.

Suitability cannot guarantee the availability of stock, colors, or sizes, and quantities listed on the website are estimates only.

CANCELLATION POLICY

The Consumer may cancel an order at any time before it is confirmed. Once an order is confirmed, Suitability reserves the right to charge a handling fee of up to 10%.